Frequently Asked Questions

You can book at any time, but we recommend booking as early as possible — especially over holidays and the festive season, when demand is high.

Bookings are subject to vehicle availability and can be made through our website, by email, or by telephone.

Enter your pickup and destination on our homepage and you will see a fixed price for every vehicle we can offer. The price you see is agreed before you travel — there is no meter.

No. You can book as a guest with just your name, email and phone number.

Creating an account lets you see your past and upcoming journeys, and saves re-typing your details next time.

Yes. Enter the passenger’s name and mobile number so the driver contacts the right person, and add anything useful in the driver notes.

Yes. Choose Return when you get your quote and you will see both legs priced together.

Return journeys are offered at a discount on the outbound fare.

Once payment is made you will receive a Journey Acknowledgement email. Please check every detail and tell us straight away if anything is wrong.

A Journey Details email with pickup instructions and your driver’s contact number follows once a driver is allocated. Please have it to hand when you travel.

Check your spam or junk folder first — that is where it usually is. Add support@minicabees.co.uk to your contacts so future emails reach your inbox.

If it is not there, call us on +44 20 8050 9020 and we will resend it. Your booking is still confirmed even if the email has not arrived.

Yes. Every journey is quoted as a fixed fare, agreed before you travel. There is no meter and the price does not change because of traffic or a longer route.

The only things that can be added afterwards are waiting time beyond the free period, and any extras you ask for on the day.

Payments are taken securely through Revolut and Stripe. Minicabees does not store your full card details.

You may choose to save a card with those payment providers for next time, and you can remove it at any point.

Yes. Book both legs together and the return is discounted against the outbound fare. You will see the saving on the quote before you pay.

Peak time surcharge: a 50% surcharge applies from 24 December 18:00 to 26 December 23:59, and from 31 December 18:00 to 1 January 23:59.

Waiting time: charged at £20 per hour, pro-rata, once the free waiting period has passed.

Anything else you ask for on the day, such as an extra stop, is agreed with you first.

Yes. Tolls, the Congestion Charge, the Dartford Crossing, Clean Air Zone charges and airport drop-off charges are all included in the fare you are quoted.

Journeys are paid in full at the time of booking, which is what confirms the vehicle for you.

Corporate account customers are invoiced instead — see the business accounts section below.

We track your flight from the flight number you give us, so a delayed or early landing is picked up automatically and your driver adjusts.

Please note: Minicabees accepts no liability for missed flights caused by traffic, accidents, breakdowns or weather. We recommend allowing plenty of time to reach the airport.

The first 60 minutes after your aircraft lands are free. That is normally enough to clear passport control and collect your bags.

After the free hour, waiting is charged at £20 per hour, pro-rata.

Yes, please — it is the single most useful thing you can give us. It lets us track the flight and send the driver at the right time, whether you land early or late.

Your driver waits inside the terminal in arrivals with a name board, helps with your luggage and walks you to the car.

The alternative is a kerbside pickup, where the driver meets you just outside the terminal. Choose whichever you prefer when you book.

Thirty-one UK airports, from Heathrow, Gatwick, Stansted and Luton through to regional and private aviation terminals.

See the full list of airports we cover.

All five Southampton terminals — Ocean, Queen Elizabeth II, City, Mayflower and Horizon — plus Dover, Portsmouth, Poole, Tilbury and Liverpool.

See every cruise terminal we cover.

Cruise luggage rarely fits in a saloon car. Tell us how many cases you have when you book and we send a vehicle sized for them.

Our 8 seater carries 8 passengers with 8 suitcases; the Executive People Carrier takes 6 passengers with 5 suitcases.

Yes, and it is one of our most common journeys. Terminal to airport, airport to terminal, or hotel to ship — all at a fixed price agreed in advance.

As early as you can. Sailing days concentrate thousands of passengers into a few hours, so vehicles for those windows go quickly.

Saloon, Estate, Executive, MPV, Executive People Carrier, 8 Seater Minibus and Chauffeur.

See the full fleet with capacities and typical models.

Saloon and Executive: 4 passengers, 2 suitcases, 1 hand luggage. Estate: 4 passengers, 4 suitcases. MPV: 6 passengers, 3 suitcases. Executive People Carrier: 6 passengers, 5 suitcases. 8 Seater Minibus: 8 passengers, 8 suitcases. Chauffeur: 3 passengers, 1 suitcase.

If you are between sizes, book the larger vehicle or call us and we will advise.

A standard 23kg checked suitcase — the size most airlines allow in the hold.

Hand luggage means a cabin bag or rucksack that sits on a lap or by your feet.

These depend on their size, so we cannot promise a fit from the item name alone.

Tell us what you are carrying when you book and we will confirm the right vehicle for it.

Child seats are subject to availability, so please ask when you book rather than on the day.

You are welcome to bring and fit your own seat if you prefer.

Yes, but it must be declared when you book. All animals must travel in an appropriate carrier.

Assistance dogs are always carried and do not need a carrier.

We will upgrade you at no extra charge.

We may also pass a journey to a licensed third-party operator. Any operator we use is fully licensed and insured to the same standard we are.

You receive a Journey Details email with your driver’s name and contact number once they are allocated.

Keep that email accessible when you travel so you can reach the driver directly if you need to.

Yes. Add the stop when you book and it is priced into your fixed fare.

If you need a stop on the day, ask the driver to call our office so we can agree it with you first.

Yes. Every driver and vehicle is licensed for private hire, and we hold operator licences with Basingstoke & Deane, Southampton City Council and Transport for London.

Call the driver on the number in your Journey Details email first — at busy airports they may be a few metres away.

If you still cannot reach them, call our office on +44 20 8050 9020 and we will locate them for you.

Please do not. All changes must go through our office so your insurance cover stays valid, and so the change is confirmed in writing.

Call or email us and the driver will be updated.

Yes. Changes must be made through Minicabees by email or telephone, and we confirm them in writing.

Please do not arrange amendments directly with a driver — that can invalidate insurance cover.

Notice required: at least 24 hours’ notice is needed to be eligible for a refund.

Administration fee: refunds are subject to a £7 or 10% administration fee, whichever is higher.

No refund is issued where notice is under 24 hours, where the passenger does not show up for a pre-paid booking, or where the cancellation has not been approved by us.

A cancellation is only valid once you receive written confirmation from Minicabees.

Email us and wait for written confirmation. Until you have that confirmation the booking still stands.

Yes. Corporate accounts suit companies booking regularly for staff, clients or visitors.

Apply for a corporate account and we will set you up.

Yes. Account customers are invoiced rather than paying journey by journey, so staff can travel without handling payment.

Yes — airport runs, station transfers, client collections and recurring bookings are all standard for our account customers.

Tell us the pattern you need and we will set it up.

Thirty-one UK airports, ten cruise terminals and more than thirty towns and cities across the south, with long-distance journeys anywhere in the UK.

See everywhere we cover.

Yes. The list on our coverage page is where we have detailed pages, not the limit of where we go.

Put your address into the quote form and you will get a fixed price wherever you are.

Yes, and long journeys are where we are most competitive. Southampton to Edinburgh, Basingstoke to Cornwall, London to Manchester — all quoted as one fixed fare.

Yes. We run around the clock, every day of the year, including bank holidays.

Very early and very late journeys are worth booking ahead so the vehicle is reserved for you.

Call +44 20 8050 9020 or email support@minicabees.co.uk. The office is staffed around the clock.

Please note: calls to and from our office are recorded, and we tell you at the start of the call.

Email support@minicabees.co.uk with your booking reference and what happened, and we will look into it.

Including the reference from your confirmation email lets us pull up the journey straight away.