Terms & Conditions

Please read these terms carefully before booking our services. By making a booking, you agree to be bound by these terms and conditions.

Last Updated: December 2024

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1 Booking & Journey Information

Confirmation

Once payment is made, you will receive a Journey Acknowledgement email. It is the customer's responsibility to check all details and notify Minicabees immediately of any errors.

Driver Allocation

A Journey Details email containing pickup instructions and the driver's contact number will be sent once a driver is allocated. Minicabees is not responsible if this information is misplaced or unavailable at the time of travel.

Important

Please check your email (including spam folder) for journey confirmations and driver details. Keep this information accessible during your travel.

2 Flights & Delays

Liability

Minicabees accepts no liability for missed flights due to traffic, accidents, breakdowns, weather, or unforeseen events.

Buffer Time

Customers are strongly advised to arrive at the airport at least 2 hours before departure. If this buffer is not scheduled, Minicabees accepts no responsibility for missed flights.

Insurance

Passengers are advised to obtain suitable travel insurance prior to booking.

Travel Advisory

Always allow sufficient time for your journey to the airport. Traffic conditions can vary significantly, especially during peak hours and adverse weather conditions.

3 Passenger Responsibilities

Alternative Transport

No refunds or compensation will be provided if a passenger fails to wait for their allocated driver and chooses alternative transport.

Capacity

Minicabees is not responsible if the number of passengers or luggage exceeds the vehicle's capacity. All luggage must be safely secured in the boot per Licensing regulations.

Animals

Transport of animals must be declared at the time of booking and they must be in an appropriate carrier.

  • Wait for your allocated driver at the agreed pickup location
  • Ensure passenger count matches booking details
  • Verify luggage fits within vehicle capacity
  • Declare any pets or special requirements in advance

4 Routes & Pickups

Discretion

Routes are at the driver's discretion. Requests for specific routes are not guaranteed.

Inbound Journeys

Customers must provide arrival flight details (not departure information).

Delays

If a flight is significantly delayed, you must inform Minicabees as soon as possible.

Flight Information

Always provide accurate arrival flight numbers and times. This allows us to monitor your flight and adjust pickup times if needed.

5 Vehicles & Third Parties

Subcontracting

Minicabees may subcontract journeys to licensed third-party operators.

Upgrades

If the booked vehicle type is unavailable, Minicabees reserves the right to provide an upgrade at no extra charge.

Quality Assurance

All third-party operators are fully licensed and insured. Vehicle upgrades are provided to ensure your journey proceeds smoothly when your original vehicle type is unavailable.

6 Pricing & Surcharges

Peak Time Surcharges

A 50% surcharge applies during the following periods:

  • 24 December (18:00) to 26 December (23:59)
  • 31 December (18:00) to 1 January (23:59)

Waiting Time

Location
Waiting Charges
Airports
First 60 mins after landing are free; thereafter £20/hour (pro-rata)
Other Locations
£20/hour (pro-rata) from scheduled pickup time

Tolls

Tolls are not included in online quotes and are payable to the driver or charged to your card.

Additional Charges

Please be aware that waiting time charges and tolls are additional to your booking fare. These will be communicated to you and charged accordingly.

7 Payments & Card Security

Processing

Payments are secured via Revolut and Stripe. Minicabees does not store full card details.

Saved Cards

Customers may opt to save card details via the processor. These can be removed at any time.

Additional Charges

With consent, charges for Meet & Greet, tolls, or amendments may be applied to the original payment method.

Secure Payment Processing

All transactions are encrypted and processed through PCI-DSS compliant payment gateways. Your financial information is never stored on our servers.

8 Amendments & Re-Bookings

Official Channels

All changes must be made via the Minicabees office, website, or email—not directly with drivers.

Insurance Validity

Re-bookings must go through the office to ensure insurance coverage.

Important Notice

Never make booking changes directly with drivers. This may invalidate your insurance coverage and could result in complications. Always contact our office for any amendments.

9 Cancellations & Refunds

Notice Period

Cancellations require 24 hours' notice and are subject to a £7 or 10% fee (whichever is higher).

No Refunds Issued if:

  • The passenger is a "No Show"
  • Cancellation is made with less than 24 hours' notice

Confirmation

Cancellations are only valid once you receive written confirmation from Minicabees.

Cancellation Process

To cancel your booking, contact us via email or phone. You will receive a cancellation confirmation email. Keep this for your records.

10 Damage & Privacy

Damage

Passengers are liable for repair or professional cleaning costs for excessive mess/damage.

Privacy

Customer data is used solely for service delivery and payment processing in accordance with data protection laws.

Call Recording

Note: Some calls may be recorded for training and quality purposes.

Your Privacy Matters

We are committed to protecting your personal information. For full details on how we handle your data, please see our Privacy Policy.

By Using Our Services

You acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.